Customer Service (English, night shift)

Concentrix (Indonesia)

Concentrix (Indonesia) (Surakarta, Central Java, Indonesia)

Jawa Tengah, Indonesia

We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Teknologi Informasi

Detail posisi

The Customer Service position requires delivering high-quality service to customers during the night shift, ensuring that their needs are met and issues resolved effectively.

Kewajiban

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to
• resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build
• rapport with the customer
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database

Kualifikasi

• Diploma and above
• Min. 6 months experience as customer Service, fresh graduates are open to apply
• B2 English level
• Typing test 50 WPM 95% accuracy
• Excellent Grammar dan Vocabulary skills
• Willing to work in night shift and public holiday (WFO)
• Proactive mindset and highly motivated
• Good at listening, able to pay good attention to users and have empathy. Able to quickly locate user problems and provide solutions; Experience in cross-border e-commerce platform, foreign trade, customer service is preferred

Keuntungan

Huneety A.I Salary Estimate

5,000,000 - 12,000,000 IDR per month