Concentrix (Indonesia)

Lowongan Pekerjaan di Concentrix (Indonesia)

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  • Concentrix (Indonesia)

    Customer Service Team Lead

    Concentrix (Indonesia)

    Indonesia | DKI Jakarta

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  • Concentrix (Indonesia)

    Customer Service Representative (Thai/Vietnamese Speaker)

    Concentrix (Indonesia)

    Indonesia | DKI Jakarta

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  • Concentrix (Indonesia)

    Team Leader (Content Moderation)

    Concentrix (Indonesia)

    Indonesia | Yogyakarta

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  • Concentrix (Indonesia)

    BI Associate

    Concentrix (Indonesia)

    Indonesia | DKI Jakarta

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  • Concentrix (Indonesia)

    Customer Service (Content Moderation)

    Concentrix (Indonesia)

    Indonesia | Jawa Tengah

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  • Concentrix (Indonesia)

    Customer Service Representative

    Concentrix (Indonesia)

    Indonesia | Jawa Tengah

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    Terakhir diperbarui 1 minggu yang lalu

  • Concentrix (Indonesia)

    Advisor I, Chat Support - Yogyakarta

    Concentrix (Indonesia)

    Indonesia | DKI Jakarta

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  • Concentrix (Indonesia)

    Customer Service | Location - Solo | Hiring Date - 20th Dec'24 I Language - Bahasa and English

    Concentrix (Indonesia)

    Indonesia | Jawa Tengah

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    Terakhir diperbarui 1 minggu yang lalu

  • Concentrix (Indonesia)

    Team Lead - Content moderation

    Concentrix (Indonesia)

    Indonesia | Jawa Tengah

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    Terakhir diperbarui 1 minggu yang lalu

  • Concentrix (Indonesia)

    Operations Team Lead

    Concentrix (Indonesia)

    Indonesia | Jawa Tengah

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    Terakhir diperbarui 1 minggu yang lalu

Customer Service Team Lead

Concentrix (Indonesia) (Jakarta, Indonesia)
DKI Jakarta, Indonesia 🇮🇩
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

Detail posisi

The Customer Service Team Lead is responsible for supervising a group of call center associates, ensuring performance metrics are met, and promoting a positive team environment.

Kewajiban

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Kualifikasi

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Tentang Concentrix (Indonesia)

We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!