IT Support
Detail posisi
The IT Support position involves setting up new users, maintaining hardware and software, and providing effective solutions to technical issues.
Kewajiban
• Set up new users with the appropriate hardware and software, anticipating their needs before their first scheduled workday.
• Maintain and troubleshoot hardware, software, and network issues.
• Coordinate communication between internal staff and external vendors or stakeholders.
• Oversee the receipt, dispatch, and tracking of computer equipment for repairs.
• Manage and maintain records related to IT maintenance and equipment.
• Analyze problems and provide effective solutions.
• Handle non-IT-related tasks as requested.
Kualifikasi
• Bachelor's degree in Information Technology or related fields preferred.
• 2-4 years of experience in IT support.
• Strong knowledge of hardware systems and equipment.
• Proficient in software and applications such as Windows OS and Microsoft 365.
• Familiarity with IT-related documentation and access control applications.
• Understanding of network systems.
• Knowledge of ISO documentation is preferred.
• Strong interpersonal skills with a willingness to learn.
• Passionate about support roles and routine tasks.