Store Operations Manager - Icon Siam, Thailand
Christian Dior (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 1 minggu yang lalu
Client Development Manager - Emporium Boutique
Christian Dior (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
Runner (6 months contract)
Christian Dior (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 1 bulan yang lalu
Store Operations Manager - Icon Siam, Thailand
Detail posisi
Kewajiban
Key Responsibilities:
• Contribute to making Dior a great place to work and an employer of choice by recruiting, onboarding and engaging Retail Operations Teams in perfect alignment with the Boutique Manager.
• Provide training to all boutique operations teams on systems and procedures.
• Translate the strategic business goals into concrete individual goals, monitor and assess staff performance against their goals regularly to make sure the progress is on the right track.
• Provide individuals goals, consistent qualitative feedback, coaching & evaluation for performance improvement and develop subordinate to the next level.
• Develop a beyond client expectation culture.
• Be a key referent to review all aftersales clients’ requests, boutique KPIs and follow up with administrative tasks.
• Oversee all Retail Performance & Operations projects (Local Market initiatives/ APAC initiatives) for your boutique.
• Dior (In)Sight (Net Promoter Score).
• Care Services (after sales).
• Retail Excellence (Transfer Sell Through, Shrinkage Rate, Online Appointment…).
• Escalate client/boutique issues when urgent/complicated to ensure excellence in service.
• Other adhoc policy & knowledge transfer for the boutique.
• Key boutique owner of all Retail Performance & Operations project and tools.
• Support roll-out on all digital related projects for the boutique.
• Support the Market Operations Manager on management of IT equipment (mobile phones, laptops, iPads).
• Support the Market Operations Manager on IT budget in line with IT requirements.
• Manage all aspects of POS/ Till Payments including distant selling process and guidelines.
• Verify all transactions adhere to local market legal requirements and anti-money laundering standards.
• Clear comprehension & management of all current POS practices, procedures, systems & applications:
• Dior Star/Dior Pay/ Shop in Dior POS System.
• Cash & expenses control.
• Distant Selling process and guidelines.
• Audit systems in place.
• Supervise returns, exchanges, refunds and credit notes.
• Support the Market Operations Manager on all aspects of boutique on contracts, Vendors, orders, invoices within budget & respect of purchasing process in local market (In line with sustainability strategy if applicable).
• Packaging.
• Stationary.
• Dry Cleaning supplies.
• Uniform orders.
• Store refreshments.
• Legal label requirements.
• Support the Market Operations Manager to monitor and review:
• Service quality of external vendors and work on improvement plans.
• Cost control and negotiate with vendors/contractors for better offers.
• Terms & conditions of all contracts to meet company needs and legislation requirements.
• Support & follow up the maintenance requirements and budget for boutique.
• Support the Market Operations Manager in managing adhoc projects and ensure timeline are met.
• Boutique Opening & Closing.
• Relocations and renovation.
Kualifikasi
Requirements:
• Proven experience in retail management or operations.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Knowledge of retail performance metrics and KPIs.
• Familiarity with digital tools and IT management.
• Strong organizational and multitasking abilities.
• Understanding of financial management and budgeting.
• Commitment to customer service excellence.
• Ability to work in a fast-paced environment.