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Detail posisi

The Operations Manager is responsible for overseeing daily operations, ensuring high levels of service and guest satisfaction, and leading a team to achieve operational excellence in the QSR/F&B/Hospitality sector.

Kewajiban

• Oversee daily operations of the branch to ensure a high level of service and guest satisfaction.
• Manage and lead a team of staff, including recruitment, training, scheduling, and performance evaluations.
• Develop and implement operational policies and SOP to enhance efficiency and service quality.
• Monitor financial performance (P&L, QSC, Costs), including budgeting, and forecasting.
• Address and resolve guest complaints and issues in a timely and professional manner.
• Coordinate with other branches and corporate departments to align with company standards and goals.
• Drive sales and revenue growth through effective marketing and promotional strategies.
• Ensure compliance with health, safety, and hospitality regulations and standards.
• Prepare regular reports on branch performance, including financial metrics and customer feedback.
• Foster a positive work environment and encourage team development and motivation.

Kualifikasi

• Proven experience in a managerial role within the restaurant, airline, F&B, or hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Solid understanding of financial management and budgeting.
• Ability to handle multiple tasks and solve problems effectively.
• Proficiency in using hospitality management software and other relevant tools.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

Keuntungan