Retail Sales Manager (Siam Paragon)
Detail posisi
The Retail Sales Manager will oversee the daily operations of luxury furniture showroom(s), ensuring that sales targets are met, and customer service standards are upheld. The ideal candidate will have experience in high-end retail management, a keen eye for design, and a deep understanding of the luxury market.
Kewajiban
• Oversee all aspects of the showroom’s daily operations, ensuring smooth and efficient functioning.
• Maintain store appearance and ensure that all display, merchandising and fixtures meet the brand's luxury standards set by the VM team.
• Ensure compliance with company policies, procedures, and standards.
• Drive sales performance by setting and achieving sales goals and developing strategies to increase revenue.
• Proactively building of mid- and long-term sales leads.
• Ensure the lead management platform is updated, and leads are being followed up on in a timely manner.
• Deliver exceptional customer service and create a memorable showroom experience that aligns with the brand’s luxury image.
• Handle high-profile clients and resolve customer issues or complaints with professionalism and tact.
• Ensure timely recording of sales transactions in accordance with the company’s set standards.
• Recruit, train, and mentor sales staff to ensure they deliver excellent service and achieve sales goals.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a positive and motivating work environment that encourages teamwork and excellence.
• Able to command the respect of the team members as well as peers in the company.
• Monitor inventory levels and ensure that the showroom is stocked with appropriate merchandise in accordance with the Lineup set by the Brand Manager.
• Coordinate with the Brand Manager to manage stock levels to ensure that Best Sellers are always available in the showroom and in stock.
• Ensure proper handling and storage of all products, minimizing losses and damages.
• Collaborate with the marketing team to plan and execute promotions and events.
• Monitor local market trends and competitors to stay ahead in the luxury retail market.
• Develop relationships with local stakeholders and influencers to promote the brand.
• Manage the showroom’s budget and PNL, including payroll, expenses, and profitability.
• Analyze sales reports and financial data to make informed decisions and optimize sales performance. (inventory to sales ratio).
• Ensure accurate and timely reporting of all financial transactions.
• Act as a brand ambassador, upholding the company's image and values in all interactions.
• Ensure that all staff understand and embody the brand’s luxury ethos.
• Represent the brand/showroom at company events.
Kualifikasi
• Experience in high-end retail management.
• A keen eye for design.
• A deep understanding of the luxury market.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze financial data and sales reports.
• Proficiency in inventory management.
• Strong customer service orientation.
• Ability to work in a fast-paced environment.