Back to job search

Customer Success Coordinator

CHANINTR
CHANINTR (Khlong Toei)
Bangkok, Thailand 🇹🇭
CHANINTR
CHANINTR began as a furniture importer, launching in Bangkok in 1994 with the brands Baker and McGuire. We were drawn to their shared approach to living — one of relaxed luxury that we were surrounded by while growing up in America. But it was their commitment to quality, attention to craftsmanship, and grace of their service — placing importance on relationships with those they work with — that we wanted to share with our customers. Over the past two decades, our business and our family of brands have grown but our approach has remained constant. Quality and service are still part of everything we do. We consider every detail, from fitting a joint to furnishing a full apartment, and believe that relationships extend beyond the first interaction. They last a lifetime. These values have informed our understanding of the home and how we help to build it. Through our brand partners, which produce everything from furniture to fixtures, and our services, which range from styling and consultancy to full-service interior architecture and design, we endeavor to create spaces that exceed expectations. At CHANINTR, we believe in living well, in the everyday and in the most special moments.

Detail posisi

Spruce is a new online designer furniture subscription service by CHANINTR, Thailand's largest luxury furniture retailer, launched in March 2023. The Customer Success Coordinator will be the public-facing voice of Spruce, responsible for customer service and sales admin work, ensuring a seamless experience for Spruce members.

Kewajiban

• Communicate with internal and external clients professionally and proactively, helping Spruce form strong relationships to accomplish required company outcomes.
• Handle a range of inquiries in English and Thai from customers on all communication channels.
• Help educate customers on the benefits of the products and services Spruce offers. Provide solutions for customers' problems while closing sales on our products and services.
• Manage account and customer orders on our company's platforms as needed.
• Perform administrative functions and coordinate smoothly with other departments involved.
• Ensure a high-quality customer experience.
• Maintain and continually grow the number of Spruce customers.
• Provide insight on customer database to help continually improve our marketing, service, and sales.

Kualifikasi

• Exceptional people and communication skills — both verbal and written, in English and Thai.
• Fast learner with a go-getter attitude who is able to manage time, meet deadlines and thrive in a fast-paced, startup environment.
• Ability to quickly and accurately encode and decode information, as well as perform product documentation.
• Organized and able to handle a large database of customers/orders. Has analytical skills to then review and provide reports to the team.
• Must be knowledgeable about the company's products and services.
• Possess exemplary customer service and sales skills.
• Able to work well independently and collaboratively.
• Experience in customer service, sales, and/or interior design are beneficial to the role.