Control Tower
Detail posisi
Kewajiban
Scheduling:
• Plans activities within the assigned scope of work.
• Develop and implement new traffic routes/projects granted by client.
• Execute and control the implementation of activities in line with the validated Sales plan from Key Account.
• Ensure that plans are aligned at all times with Customers expectations
Monitoring:
• Consistently monitor emails, respond in a timely and professional manner to Customers and company's Network.
• Responsible for utilizing T&T systems.
• Update continually the systems with current statuses from company's Network, Airlines, Shipping Lines, and Subcontractors.
• Alert company's network and customer when required (transport mapping deviation).
• Research, interpret and analyze data received from various sources and escalate any irregularities to appropriate Management.
• Manage Claims (if any).
Communications:
• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.
• Responsible for the preparation, delivery and confirmation of all assigned reports that pertain to the Control Tower.
• Research and provide information to Carriers, Customers, company's network (Operations and Customer Services).
• Conduct daily (test phase), weekly (day to day) conference calls/meetings and serve as liaison between Operations and Account Management.
• Act as a point person to relay Carriers concerns and/or issues with company's network and Customers.
• Manage and Update SOP, contact matrix, transport mapping
Others:
• Work closely with KAM/RAM and produce KPIs on weekly, monthly basis according to periodic reviews with the Customer.
• Conduct freight invoice compliance on regular basis to ensure billing accuracy from BLX Network to Customer.
• Communicate with IS/IT support groups to ensure system functionality and request enhancements.
Kualifikasi
THE SUCCESSFUL CANDIDATE
Essential:
• Bachelor degree or above;
• 5 years of experience in Freight Forwarding operations, coordination, customer service or other related experience managing both Air and Ocean
• Computer Skills. Intermediate/Advanced knowledge of Excel required.
• Must have PC knowledge and skills and ability to learn and use company and customer system(s).
• Possess good communication skills and influence skill
• Excellent English skill both written and verbal communication
Desirable:
• Previous customer service experience
• Prior experience using transport management systems preferred.