Customer Program Management Analyst (Program Admin)

Celestica (Chon Buri)

Chonburi, Thailand

Celestica enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in aerospace and defense, communications, enterprise, healthtech, industrial, semiconductor capital equipment, and smart energy to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from the drawing board to full-scale production and after-market services. With talented teams across North America, Europe and Asia, we imagine, develop and deliver a better future with our customers. The Celestica Thailand facility has been established since 1995. Being Celestica’s biggest manufacturing site globally, we employ more than 5,000 employees. Our highly skilled teams produce high technology, high quality products for customers in the communications and enterprise market segments. With unrivalled expertise in high-mix low-volume manufacturing, direct fulfillment, reverse logistics and test development, we enable our customers to realize greater value, potential and outcomes.

Detail posisi

The Customer Program Management Analyst (Program Admin) is responsible for managing customer accounts, ensuring timely product deliveries, and resolving operational issues to maintain customer satisfaction.

Kewajiban

• Work closely with customers in understanding requirements and issues for successfully implementing.
• Work as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
• Identify and resolve operational and services related issues to ensure customer satisfaction.
• Monitors the impact on inventory of order changes.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Facilitate meetings, calls, follow-ups and other communications with customer and management throughout the business development and implementation stages.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.

Kualifikasi

• Bachelor or Master Degree in related field.
• At least 4 years or more direct work experience in manufacturing process, schedules and scheduling requirements, and SCM.
• Good knowledge of the business issues associated with manufacturing or Electronics industry.
• Good knowledge of product pricing, contracts and contract negotiations.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Excellent customer contact, negotiation and problem resolution skills.
• Good in Excel program with Pivot, Vlookup and other formula.
• Strong interpersonal skills, service-minded and be a good team player.
• Good communication of spoken and written English.