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Client Relations Center Ambassador

Cartier (Thailand)
Cartier (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Cartier (Thailand)
A French luxury Maison, open-minded and curious about the world, Cartier designs timeless creations and finds beauty wherever it may lie. In tune and engaged with its time and constantly enriching its legacy, Cartier continues to expand the limits of creativity and enhance beauty with its savoir-faire. Founded during the era of great inventions, Cartier has always been inspired by the progression of ideas and artistic movements. The Maison continues this progression today, all the while creating an expression of its own. Love, Trinity, Juste un Clou, Tank, Panthère, Santos… From high and fine jewelry to watchmaking, from leather goods to fragrances, eyewear and objects, Cartier reveals beauty in every creation, with just the right touch of panache and the secret signature of its unique expertise.

Detail posisi

The Client Relations Center Ambassador at Cartier will be responsible for representing the brand in all customer interactions through various channels. They will handle service, sales, and after-sales requests while upholding Cartier Quality Standards and brand identity.

Kewajiban

• Handle inbound and outbound contact via phone, e-mail, live chat, Line, and social media platforms
• Deliver brand information to customers and collect feedback
• Collaborate with Customer Service team for repairs and after-sales service
• Process data accurately and maintain client relationships
• Record and produce reports on client inquiries and complaints
• Follow company policies and maintain a professional image
• Drive online, phone, and chat sales
• Utilize digital tools for sales conversion
• Facilitate distance sales and collaborate with boutique team
• Generate reports on sales performance
• Collaborate with support teams to ensure client satisfaction
• Handle and resolve client complaints
• Escalate issues to management and report findings
• Identify customer satisfaction trends and report to Team Manager
• Manage concierge service requests and improve client experience
• Build relationships with clients through clienteling program and CRM tools

Kualifikasi

• Minimum 1 year experience in retail sales, luxury goods, contact center, e-commerce, hospitality, or customer service
• Customer service and sales oriented
• Conscientious, patient, flexible, polite, exquisite, keen to learn, team player, and good multi-tasking skills
• Skilled in communication with client-centric mindset
• Native Thai, fluent in English

Keuntungan

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month