Inside Sales / Sales Support

cargo-partner (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

cargo-partner is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing solutions. Our teams are there for you at over 160* offices in 40* countries across the globe to create fast and efficient solutions tailored to your needs. For nearly 40 years, we’ve been an trailblazer in providing comprehensive logistics services around the world. Our strong focus on quality and innovation is evident in our fully integrated IT solutions and investment in sustainable transport and logistics technology. We streamline all processes along the entire supply chain, focusing on quality assurance and sustainable progress to provide fast and efficient solutions and ensure the long-term success of our company, our clients, our employees, and our industry.

Detail posisi

Cargo-partner is seeking a highly skilled and confident candidate for the position of Inside Sales / Sales Support. The role involves coordinating between sales and other departments, supporting the sales team, and maintaining customer relationships to drive business growth.

Kewajiban

• Good Coordinate between Sales and other Departments in order to achieve the target.
• Fully support & solve the problem for sales team.
• Approaching and presenting customer about company’s service.
• Make joint sales visits to customers with sales representative / account owner occasionally to solicit feedback to improve service level and able to customers needed.
• To maintain agents relationships in accordance with company policy and GND ASPAC.
• To retain & keep good relationship with existing customers and approaching new customers.
• Improving customer engagement in order to develop the customer partnership to expand business growth.
• Rate requesting to procurement team both local and overseas and ensure their returning rate is competitive.
• Identify opportunities to improve company service with agreeing specific plan with customer.
• Follow up Sales Strategies and prepare quotation to customers.
• Influencing customers to grow in sales volumes, margin and new business trade lane.
• Creating value proposition with clearly described benefits for customers.
• To take up additional assignments/tasks as required to meet with the Company needs.

Daily Operation Jobs:
• Getting new order/shipment included with instruction from customer and preparing in further operations process.
• To send overseas the complete instruction for shipment handling.
• To keep monitoring, tracking and controlling shipment running on appropriate schedule.
• Assist quotation & email correspondence. If any.
• To coordinate with both overseas and local customer service & customs team in day-to-day operations.
• To expedite shipment run smoothly.
• To check correction for all shipping document.
• Pre-alert sending related documents to customer.
• To keep customer updating in their shipment status.
• Daily problem solving.
• Proactively communicate with customer in any problems occurred.
• To provide customer professional solution.
• To be a contact window person of customer for all concerned matter.
• Handle contingency works with sense of urgency and reasonable.
• To coordinate with accounting team for monitoring in billing process and all outstanding payment from customers.
• Manage, control, develop and maintain the overall corporate with customer engagement.
• To ensure customer satisfaction in company service level.

Kualifikasi

• Proven record of own business development with