Senior Debt Management (Senior Supervisor Collection)

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The Senior Debt Management (Senior Supervisor Collection) is responsible for overseeing collection processes, ensuring quality standards, and driving continuous improvement in collection performance.

Kewajiban

• Call monitoring (Collection & Inhouse & OA)
• Identify and investigate broken SOPs, service scripts, skills gaps, and address/suggest areas for improvements
• Create collection framework/ checklist
• Lead innovation and continuous improvement in quality improvement projects.
• Implement quality assurance standards and continuously optimize them according to business requirements
• Generate and monitor Collection performance reports
• Additional ad-hoc tasks as assigned

Kualifikasi

• At least 6 - 9 years experience in Collection (Debt collection, Collector, Customer Service and Call Centre)
• Expert in communication and interpersonal skills
• Strong in analytical & logical thinking, and problem-solving skills
• Possess customer-service, positive mindset, and can-do attitude
• Proactive, flexible, and able to prioritize
• Fully fluent Thai speaker and good command in English is plus