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Division Director, Patient Services

Bumrungrad Hospital Public Company Limited (Vadhana)
Bangkok, Thailand 🇹🇭
Bumrungrad International Hospital stands as arguably the most impressive medical facility in the region. It has 55 specialty centers, an internationally certified lab and pharmacy, clinical research centers, advanced imaging facilities, and a 24-hour emergency care unit. Bumrungrad is home to more than 1300 physicians and surgeons, 300 of whom hold US-board certifications and international fellowships. As part of its ongoing commitment to exceptional care, Bumrungrad receives ongoing independent reviews and distinctions, including its consistent accreditation by the Joint Commission International (JCI) since 2002, the first in Asia. In its state-of-the-art campus in the heart of Bangkok, Bumrungrad Hospital treats over 1.1 million patients every year, with over 520,000 of these patients coming from more than 190 countries worldwide. The hospital specializes in treating complicated conditions, and is internationally recognized as one of the top hospitals in the world. Along with its impressive tertiary and specialty facilities, Bumrungrad International’s Medical Coordination Office is a well-oiled machine that facilitates seamless transitions from the first inquiry all the way through after-care. This exclusive and comprehensive support is offered free of charge to patients, and it includes everything from language and cultural support to travel and accommodation services.

Detail posisi

The Division Director, Patient Services is responsible for leading the Patient Services team to provide excellent services to patients throughout the hospital, ensuring smooth operations and enhancing patient satisfaction.

Kewajiban

• Lead Patient Services team in providing excellent services to patients hospital-wide.
• Manage and oversee interpretation services and expatriate liaison centers (Expatriate and Japanese Expatriate), process and ensure its operation is smooth running.
• Implement projects to support organizational direction.
• Liaise between BI departments in order to facilitate for patients/relatives’ requests and for related hospital events.
• Help developing the culture of patient excellence through frontline patient services to improve patient satisfaction.

Kualifikasi

• Bachelor’s Degree or above Business Administration, Social Sciences or any related field.
• 5-10 years’ experience in team management, process improvement, marketing or related fields.
• Have 3-5 years of experience in patient experience / customer services management.
• Good knowledge and understanding of Patient Journey.
• Good command of English in communication.
• Good leadership skill, influence and motivate or engage individuals and teams.

Keuntungan

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Huneety A.I Salary Estimate
150,000 - 225,000 THB per month