Customer Service Officer

BSI (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

BSI is your business improvement partner. We have shaped best practice for over 100 years, helping organizations around the world embed excellence, build competence and capability for sustainable growth.

Detail posisi

The Customer Service Officer at BSI is responsible for planning, coordinating, and scheduling assessments to meet company and client objectives while ensuring effective communication and support for clients and assessors.

Kewajiban

• Responsible for the planning, coordination and scheduling of assessments to meet company and client’s objectives.
• Liaises with the clients for the assessment dates.
• Liaises with the clients for re-certification before their certificates are expired.
• Liaison with the Sales Department for the new certification contracts for input the client’s information in SAP/PG.
• Liaises with external assessor for project that require imported assessor.
• Inform the clients of the confirmed assessment dates and assessors at least two month in advance.
• Ensures PG data and record are accurately and regularly updated.
• Responsible for the printing and issuance of certificates to clients.
• Provides information for monthly Operations Reports.
• Supports assessors to arrange transportation, accommodation.
• Ensures the safeguard of client’s confidential information.
• To be BSI Brand Ambassador.

Kualifikasi

• Strong communication and negotiation skill.
• Computer literate; MS Office, Internet, Email.
• Communicate in both Thai and English.
• Service minded.