System Analyst, IT Applications
Detail posisi
Kewajiban
• Provide first-line technical support for users experiencing software issues
• Diagnose and resolve technical problems related to software products, guiding users through troubleshooting steps.
• Document issues, solutions, and resolutions in the ticketing system to track progress and ensure efficient problem-solving.
• Collaborate with the development team to report bugs, software deficiencies, and enhancement requests.
• Assist with software installations, updates, and configuration setups for users.
• Maintain up-to-date knowledge of product features, software versions, and troubleshooting techniques.
• Provide product training and user guidance to customers as needed.
• Identify common issues and work with the product team to create knowledge base articles or FAQs.
• Participate in improving customer support processes and workflows.
Kualifikasi
• Bachelor’s degree in information technology, or related field (or equivalent work experience).
• Proven experience in a software support, help desk, or technical support role.
• Strong understanding of software applications, troubleshooting techniques, and basic IT support.
• Excellent communication and interpersonal skills, with the ability to explain technical issues in a clear and understandable manner.
• Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
• Familiarity with ticketing systems, knowledge bases, and remote support tools.
• Proven expertise in Power App, Power BI, Business Central and Microsoft Dynamics 365.
• Fluent in written and spoken English.