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Application Support Lead
Detail posisi
Kewajiban
• Provide 2nd Level of Application Support for application systems and software components.
• Troubleshoot and investigate the root cause of incidents that happen with application systems.
• Work closely with application development teams and vendor to investigate, fix and test applications.
• Administrate application system of the company in term of application configuration, master data setup, application user id and permission management.
• Plan, manage team and implement mid- to long-term strategic management processes.
• Maintain SLA, application availability, capacity and performance KPI.
• Responsible for basic troubleshooting and report/follow up to technical team.
• Maintaining up-to-date documentation of applications operation and procedure manuals.
• Track and analyze trends in application support requests and generate statistical reports.
• Oversee development and updates of help sheets, usage guides, and FAQ lists for end users.
Kualifikasi
• Bachelor's Degree in Computer Science, Information Technology or related.
• At least 9 Years of experience in Application Support, Technical Support or Service Support or related.
• Knowledge on Microsoft Office, Word, Excel and Powerpoint.
• Experience in Ecommerce platform support and agile methodology would be a plus.
Tentang Big C Supercenter Public Co., Ltd.
Big C Supercenter Public Company Limited is one of the leading retailers in Thailand and Southeast Asia. As a subsidiary of Berli Jucker Public Co. Ltd., one of the top 20 stock-listed Thai companies by Market Cap, we operate hypermarkets, supermarkets and convenience stores in Thailand and closely support our sister companies B’sMart in Vietnam and M-Point Mart in Laos. Big C is a true multi-format retailer: Our “Big C Supercenter” (hypermarket) and “Big C Market” (supermarket) stores offer fresh and dry food, clothing and accessories, electric appliances, and home decor and accessories; Mini Big C convenience stores provide convenience and grocery items for daily use; our Pure Pharmacy stores offer health, beauty, pharmaceutical and well-being products. Moreover, our customers can order directly on Big C Shopping Online www.bigc.co.th, we deliver all our products in 2 hours (in BKK / include fresh food) and we deliver next day or they can pick up in our stores upcountry. Our stores also provide rental spaces to 3rd party tenants. Big C operates 980 retail outlets comprising of 131 Hypermarkets, 59 Big C Markets, 464 Mini Big C stores, 142 Pure Drugstores and 184 shopping malls.