CS Specialist

Best Logistics Technology (Thailand) Co.,Ltd.

Best Logistics Technology (Thailand) Co.,Ltd. (Bang Phli, Samut Prakan)

Samut Prakan, Thailand

Best Logistics Technology (Thailand) Co., Ltd. is multinational company which is part of Best Inc- a leading smart supply chain solutions and logistics services provider in China and Southeast Asia. Founded in 2007 in Hangzhou, Best Inc has developed a smart supply chain management technology, cross-border transportation services, warehousing solutions and express delivery services to support both B2C and B2B delivery for E-commerce businesses. With continuous growth in research and development, Best Inc is one of China’s leading private enterprises specializing in technologically enabled supply chain and express delivery business solutions provider.

Detail posisi

The CS Specialist is responsible for handling customer tracing services, managing difficult calls and complaints, processing exceptional service requests, and monitoring performance to ensure high standards in customer service.

Kewajiban

• To handle customer’s tracing services or assist Contact Centre team handling overflow incoming calls
• To settle a difficult calls/complaints or any exceptional service requests from both partners and customer. Take a recovery action to meet customer/partner’s expectation and satisfaction
• To process any exceptional service requests from both partners and customer including x-border Chinese customers
• To daily monitor your own performance report and workload and take any action to keep up the standard and no backlog incurred
• To process claim for x-border parcel
• To handle admin & purchase function for CS Dept.
• To prepare monthly report as required by supervisor

Kualifikasi

• Bachelor degree in any field
• Good command in oral and written communication skill, especially in listening skill
• Having at least one year of experience in logistic, express service, or Customer Service field.
• Attention to detail, accuracy, goals focus and forward thinking
• Self-motivated, enthusiastic, flexible, adaptable, and embrace to change
• Hard working and high flexibility and can work 6 days/week
• Ability to solve problem and suggest conflict resolution
• Ability to follow procedure, rules and regulations
• Ability to work under high pressure with strong stress management technique
• Ability to think on your feet and understand complex issue quickly and professionally
• Possess negotiation and interpersonal skills
• Able to work under high pressure and dynamic working environment
• Positive attitude toward change
• Hard working and high flexibility and can work 6 days/week