Senior Customer Support Field Engineer

Belton Industrial (Thailand) Ltd. (Pathum Thani)

Pathumthani, Thailand

Established in 1988, Belton Technology Group is ISO 9001, 14001, QS9000 certified and UL listed components and full turnkey contract manufacturer of - Flexible Printed Circuit Boards - SMT Flip Chip, PCB and FPCB Assemblies - Micro Module Packaging and Assemblies - Plastic Injection and Overmolded Components - Magnetic Coil Assemblies - Precision Machining & Autolathe Components - Precision Metal Stamping - Deep Drawn and Aluminum Extrued Components - Complete Box Build and Assemblies With in-house capabilities in Tool Design and Fabrication, Automation, Material Science Laboratory, Failure Analysis and Clean Room Components Assembly, we are able to offer vertically integrated manufacturing services to our customers, from product design, prototype samples, re-engineering cost effective manufacturing processes to on-time delivery of high quality products. We employ Six Sigma & Lean Manufacturing methodologies in our continuous quest for operation excellence. From your design to complete product build and solution, we provide a vertically integrated "one-stop-shop" solution with full turnkey design and manufacturing services.

Detail posisi

The Senior Customer Support Field Engineer is responsible for providing exceptional technical support and guidance to clients in the HDD industry, acting as a liaison between customers and internal teams, and seeking opportunities for business development.

Kewajiban

• Be responsible for providing exceptional technical support and guidance to our valued clients in HDD industry.
• Act as a primary liaison between our customers and our internal BIT teams.
• Provide on-site technical and non-technical support for customers, addressing any issues raised.
• Collaborate with internal BIT teams to relay customer feedback and influence cost, quality, efficiency and delivery improvements.
• Maintain thorough documentation of customer interactions, technical issues, and resolutions.
• Assist in the development of supporting data/documents that response to the customer requirements.
• Seek for opportunities to develop new business and additional orders.

Kualifikasi

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience.
• Proven experience in customer support, field engineering, or technical service roles, preferably in a manufacturing environment.
• Strong understanding of technical concepts related to Hard Disk Drive business.
• Ability to troubleshoot and resolve technical issues effectively.
• Proficiency in using diagnostic tools and interpreting technical data.
• Excellent interpersonal and communication skills to act as a liaison between the company and customers.
• Strong problem-solving skills with a customer-first mindset.
• Ability to build and maintain strong customer relationships while ensuring satisfaction.
• Ability to identify opportunities for business growth and recommend solutions that align with customer needs.
• Experience in promoting services and products to enhance business relationships.
• Strong organizational and multitasking abilities to manage multiple customer requests efficiently.
• Proactive and adaptable in a fast-paced environment.
• Ability to work independently while collaborating effectively with internal teams.
• Willingness to work onsite at customer locations e.g. Pranakorn Sri Ayutthaya, Bangkok, Nakornratchasrima.
• Availability for travel as required.
• Proficiency in English, with strong report writing and presentation skills.