Assistant Manager - Customer Service
BASF
Thailand | Samut Prakan
Jadilah pertama yang melamar
Terakhir diperbarui 1 minggu yang lalu
BASF
Lowongan Pekerjaan di BASF
Apakah Anda HR di perusahaan ini?
Loading options...
List of jobs found:
-
-
Chinese-Thai Interpreter - Coatings (4 months contract)
BASF
Thailand | Rayong
Jadilah pertama yang melamar
Terakhir diperbarui 2 minggu yang lalu
-
Technical Service Staff - Chinese Speaking (12 months contract)
BASF
Thailand | Rayong
Jadilah pertama yang melamar
Terakhir diperbarui 2 minggu yang lalu
-
Marketing Manager - Agricultural Solutions
BASF
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 2 minggu yang lalu
-
Manager - Direct Importer Technical Management
BASF
Thailand | Samut Prakan
Jadilah pertama yang melamar
Terakhir diperbarui 2 minggu yang lalu
-
Manager - Direct Importer Technical Management (Automotive Refinish)
BASF
Thailand | Samut Sakhon
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
-
Technical Customization Executive - Bangpoo, Samutprakarn
BASF
Thailand | Samut Prakan
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
-
Shift Engineer
BASF
Thailand | Chonburi
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
-
Account Receivable Staff (12 months contract)
BASF
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
-
Assistant Manager - Head Training Refinish Coatings Asia Pacific Importers
BASF
Thailand | Samut Prakan
Jadilah pertama yang melamar
Terakhir diperbarui 1 bulan yang lalu
Assistant Manager - Customer Service
BASF (Samut Prakan)
Samut Prakan,
Thailand
BASF has been established in Thailand since 1966. Our facilities in Thailand provide chemical products for various industries, including crop protection, automotive catalysts, construction chemicals, coatings, care chemicals, nutrition and health, industrial chemicals, polyamide and intermediates, performance materials, and performance chemicals. In addition to production, sales and customer services, BASF also provides technical services for its customers in Thailand.
Detail posisi
Kewajiban
• Provide on-the-job mentoring and coaching to team members in matters related to OTC process efficiency and foster customer focus culture
• Manage the employee development process in setting target agreement, performance review and career development plan
• Involve in the recruitment and talent management of CSOs to retain and develop staff with potential
• Provide order management-related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization and solution coordinator for process problem solving
• Order management performance monitoring using dedicated KPIs and reporting
• Ensure CSO team effectiveness by fostering cross-BU knowledge sharing and creating a reliable back-up system
• Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints.
• Responsible for 3rd party shipment from overseas supplier and the export business to other countries
Kualifikasi
• Bachelor’s Degree in business administration or related field
• A minimum of 5 years’ experience in Customer Services, Supply Chain and Logistic
• Good command of spoken and written English
• Proficient in working with SAP S/4HANA.
• Good interpersonal, problem-solving skills as well as communication skills
• Able to work under pressure
Tentang BASF
BASF has been established in Thailand since 1966. Our facilities in Thailand provide chemical products for various industries, including crop protection, automotive catalysts, construction chemicals, coatings, care chemicals, nutrition and health, industrial chemicals, polyamide and intermediates, performance materials, and performance chemicals. In addition to production, sales and customer services, BASF also provides technical services for its customers in Thailand.