Assistant VIP Concierge Service Manager
Banyan Group (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Accumulating over 3,000 industry awards, Banyan Group proudly sits among the Top 25 Hotel Brands in the World according to Travel + Leisure. Our hotels and resorts have received numerous awards in recognition of the team’s commitment to delivering service excellence and introducing travellers to the most awe-inspiring corners of the world.
As we forge ahead into the future, our key focus remains steadfast. We drive wellbeing through all our offerings, from our Wellbeing Sanctuaries to our brand new app Beyond, while embedding sustainability through our Stay For Good programme.
Detail posisi
The Assistant VIP Concierge Service Manager will act as the primary contact for VIP clients, providing timely and tailored support. This role involves handling VIP inquiries, booking requests, and complaints with professionalism and urgency while ensuring exceptional service delivery.
Kewajiban
• Serve as the primary liaison for VIP clients.
• Manage VIP inquiries, booking requests, and service-related issues with a focus on prompt resolution.
• Deliver personalized concierge assistance, including travel arrangements and stay coordination.
• Maintain professional communication channels and service standards for VIP guests.
Kualifikasi
• Language Requirement: Chinese speaking.
• Experience: Minimum of 5 years in customer relations, hospitality, or a similar client-facing role.
• Education: Bachelors degree in Business, Communications, or Hospitality Management.