Client Implementation (Cash Management)

Bangkok Bank (Bang Rak, Bangkok City, Thailand)

Bangkok, Thailand

Discover Bangkok Bank – Thailand’s largest commercial bank and one of the leading commercial banks in Southeast Asia. A pioneer bank with long progress of the country. Bangkok Bank has grown and matured with Thai people and their business interests and today is renowned for its size, stability and partnership approach. The bank is driving innovation in new products and services and building on its inherent scale advantages to meet the challenges of a changing financial landscape and consolidate its leadership position for the future.

Detail posisi

Bangkok Bank is transforming its Transaction Banking business, and the Client Implementation Officer is responsible for managing the client onboarding process post-sales handover to achieve high levels of client satisfaction, maximize cross-selling opportunities, and minimize client losses/revenue leakage.

Kewajiban

• Manage seamless client onboarding process post Sales handover including, documentation preparation, collection, negotiation, and review, managing the registration of products and accounts, as well as client training. Focus on SME
• Ensure clients are sufficiently capable and equipped to perform transactions - through training, tools, and set-up of products, accounts
• Monitor and manage quality and SLA fulfillment for the end-to-end client implementation process, and drive appropriate process and client experience improvement initiatives and projects
• Provide feedback to Product Management on clients current/future product needs
• Collaborate with Sales for pitch design and complex sales issues
• In the longer term, engage customers during the implementation process, to understand current/future needs in order to maximize cross-selling opportunities and minimize client losses/revenue leakage

Kualifikasi

• Good analytical thinking, diligent and possesses good attention to detail
• Ability to deliver in an independent work environment
• Ability to handle computer configuration problems, especially networking
• Good in both written and spoken in English ( TOEIC 500 or equivalent )
• Good Project Management skills will be advantageous
• Bachelor’s degree in Engineering, Business, Computer Engineering, Computer Science, or Information Technology (IT)
• At least 1 years experience with familiarity with the customer-facing role and IT/system-related role; proven track records of working with multiple teams and driving change in organizations
• Basic knowledge of Windows, SAP, Oracle will be an advantage