Front Office Manager

Avani Hotels and Resorts (Ko Lanta, Krabi, Thailand)

Krabi , Thailand

Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Detail posisi

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction.

Kewajiban

• Oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction.
• Manage the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation.
• Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit.
• Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Kualifikasi

• College degree in hotel management or related field.
• Previous experience in a Front Office management role.
• Strong commercial/business acumen.
• Passion for leadership.
• Fluent in English - both spoken and written.