Duty Night Manager
Detail posisi
Kewajiban
• Conduct guest arrivals and departures.
• Confidently provide personalised, proactive guest service
• Impart your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Ensure that all daily tasks are completed accurately and in a timely manner;
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures;
• Ensure guest queries and complaints are handled efficiently and effectively;
• Manage the Reservations system in order to maximise bookings, availabilities and revenue streams
• Reconcile daily finances and reporting statistical and financial information
• Assist in general administration duties in the Front Office department and general duties across the Housekeeping, Maintenance and Food and beverage departments as required.
• Work unsupervised and exercise initiative
Kualifikasi
• You have successfully completed training in the hotel industry
• You already have valuable experience in the front office
• Your communication is always characterized by friendliness and appreciation
• You celebrate the art of hospitality
• English are a matter of course for you
• You are characterized by a high level of quality awareness and service orientation
• Teamwork and mutual support are core values for you
• Your positive charisma and your very good manners round off your profile