131 jobs di Indonesia (DKI Jakarta) di Layanan Pelanggan

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Manajer Call Center (Call Center Manager)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Manajer Layanan Akun (Service Account Manager)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Direktur Layanan Pelanggan (Customer Service Director)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Insinyur Pelayanan Lapangan (Field Service Engineer (Industrial machinery))

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Indonesia | DKI Jakarta

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Direktur Layanan Lapangan (Field Service Director)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Teknisi Layanan (Service Technician)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Representatif Call Center (Call Center Representative)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Resepsionis (Receptionist)

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Indonesia | DKI Jakarta

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Manajer Dukungan Pelanggan (Customer Support Manager)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Direktur Kesuksesan Pelanggan (Customer Success Director)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Manajer Call Center (Call Center Manager)

Indonesia Dream Jobs by Huneety

Huneety Dream Jobs (Jakarta)

Jakarta

DKI Jakarta, Indonesia

If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job. Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf.

Detail posisi

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient and effective customer service delivery. They will be reporting to the Director of Customer Experience and will be responsible for managing a team of call center agents, monitoring performance metrics, and implementing strategies to improve customer satisfaction and productivity. The Call Center Manager will also collaborate with other departments to streamline processes and enhance overall customer experience.

Kewajiban

• Oversee and manage the daily operations of the call center.
• Develop and implement strategies to improve call center performance and efficiency.
• Set performance goals and targets for call center agents and monitor their progress.
• Train and coach call center agents to ensure they have the necessary skills and knowledge to provide excellent customer service.
• Monitor and evaluate call center metrics, such as call volume, average handling time, and customer satisfaction, to identify areas for improvement.
• Implement quality assurance measures to ensure that calls are handled professionally and in accordance with company policies and procedures.
• Resolve escalated customer complaints or issues that cannot be resolved by call center agents.
• Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in call center management and customer service.
• Prepare and present reports on call center performance and key metrics to senior management.

Kualifikasi

• Bachelor's degree in business administration or a related field
• Proven experience as a call center manager or similar role
• Excellent knowledge of call center operations and performance metrics
• Strong leadership and team management skills
• Exceptional communication and interpersonal skills

Keterampilan

Monitoring & Evaluation : Monitoring Reports Surveys

Pelayanan Pelanggan : Manajemen Keluhan Pelayanan Pelanggan

Pengalaman Pelanggan (CX) : Ikatan pelanggan Kepuasan pelanggan

Pengelolaan Pelanggan : Hubungan Klien

Peningkatan Proses : Peningkatan Proses

131 jobs di Indonesia (DKI Jakarta) di Layanan Pelanggan

List of jobs found:

Manajer Call Center (Call Center Manager)

Manajer Layanan Akun (Service Account Manager)

Direktur Layanan Pelanggan (Customer Service Director)

Insinyur Pelayanan Lapangan (Field Service Engineer (Industrial machinery))

Direktur Layanan Lapangan (Field Service Director)

Teknisi Layanan (Service Technician)

Representatif Call Center (Call Center Representative)

Resepsionis (Receptionist)

Manajer Dukungan Pelanggan (Customer Support Manager)

Direktur Kesuksesan Pelanggan (Customer Success Director)

Manajer Call Center (Call Center Manager)

Detail posisi

Kewajiban

Kualifikasi

Keterampilan

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