Operation Support Manager ( IT Manager )

ARK INSIGHTS CO., LTD. (Huai Khwang)

Huai Khwang

Bangkok, Thailand

Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing. The Call Center is at the heart of your business. It is therefore essential that you eliminate downtime and boost performance. We recognize that a good design alone is simply not enough. Our services and facilities are a force multiplier that you can use to get the most out of your Call Center investment.

Detail posisi

The Operation Support Manager (IT Manager) is responsible for overseeing operational support activities, managing teams, and ensuring efficient processes within the organization.

Kewajiban

Operational Support:
• Provide daily support to the operations team, ensuring all processes are running efficiently and troubleshooting any issues that arise.
• Act as the main point of contact between the operations team and other departments to ensure seamless collaboration.
• Propose and implement process improvements to enhance operational performance.

Team Management:
• Lead, mentor, and train the operations support team to achieve performance targets.
• Foster a positive and productive work environment, motivating staff to perform to the best of their abilities.
• Conduct performance evaluations and provide regular feedback to team members.

Resource Planning:
• Ensure adequate resource allocation, including staffing and materials, for smooth operational processes.
• Manage budgets related to operational support activities, optimizing cost-effectiveness and minimizing wastage.
• Work with management to forecast resource needs and plan for peak operational periods.

Client and Vendor Relations:
• Develop and maintain strong relationships with clients, vendors, and service providers to support operational efficiency.
• Handle client requests, issues, and concerns in a professional and timely manner.
• Negotiate contracts and terms with external vendors, ensuring service quality and cost-efficiency.

Performance Monitoring and Reporting:
• Track and report key performance indicators (KPIs) related to operational efficiency, team productivity, and resource utilization.
• Use data-driven insights to recommend operational improvements and report findings to senior management.
• Prepare reports and presentations to inform strategic decisions.

Compliance and Risk Management:
• Ensure that operational processes comply with industry regulations and internal company policies.
• Identify potential risks to operational efficiency and develop mitigation strategies.

Project Management:
• Lead and manage special projects aimed at improving operational processes, including the implementation of new systems or technologies.
• Oversee project timelines, budgets, and deliverables, ensuring projects are completed on time and within scope.

Kualifikasi

Required Qualifications:
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience of 5 years in operations support, management, or a related field.
• Strong leadership and team management skills, with a track record of leading teams to success.
• Excellent problem-solving abilities, capable of identifying issues and implementing effective solutions.
• Strong communication and interpersonal skills, able to work effectively with teams, clients, and vendors.
• Proficient in using office software such as Microsoft Office (Word, Excel, PowerPoint) and operations-related tools or software.

Qualifications:
• Bachelor’s degree or higher in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in managing operations support teams or in Operations Management.
• Strong management skills, including planning, coordination, and problem-solving abilities.
• Ability to analyze data and create effective reports.