Night Shift Operations Coordinator (French Speaking)
Detail posisi
Kewajiban
Your main responsibilities will include:
• Answer clients' requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case
• Ensure that clients' requests are fulfilled understanding the client’s needs, eligibility, and coverage
• Provide a quality assistance service by selecting the most appropriate providers
• Proactively manage cases using our system and communicating with all relevant departments
• Provide clients with advice and make helpful recommendations
• Escalate and work on the resolution of complex cases with your supervisor
• Handle hospitalization pre-approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
• Coordinating with our in-house medical team and making sure the costs are reasonable and customary.
• Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantee to medical providers and local agents worldwide
• Keep updated the monitoring record daily and make sure all the steps of the process are followed
• Process original invoices in our case-handling system
• Assist the Operation Manager on special projects
• Contribute to other office activities upon request according to workload and priorities
Kualifikasi
Your profile:
• Bachelor’s degree
• A previous experience in nursing, health administration, customer service, or tourism is an asset
• Fluent in both written and spoken English and French
• Flexibility, adaptability, and a good mindset are key for this role.
• Have excellent communication, interpersonal and analytical skills
• Knowledge of Computer PC, MS-office, Internet, E-mail