---

Detail posisi

We are seeking to hire a Customer Success professional, who will manage the customer success function of key accounts within Appier’s enterprise solutions business unit in Thailand. This role is based in Bangkok.

Kewajiban

• Maintain high levels of customer satisfaction to ensure client retention, account renewals and account ACV expansion as measured by quarterly goals
• Driving new customer onboarding and ongoing adoption through the development of use cases and feature usage, to help drive business value with customers using our Enterprise solutions
• Respond quickly and effectively to customers’ challenges and issues with the product; collaborate closely with internal Product and Tech Support teams for issue resolution and feature enhancements

Kualifikasi

• A degree in Business, Marketing, Engineering, or related fields
• At least 5 years of customer success or account management experience at a high growth SaaS company/digital agency setting or experience in a digital marketing capacity at client side prior
• Strategic thinker with deep analytical skills; customer oriented and an excellent communicator to facilitate alignment across multiple stakeholders
• Ability to speak to a technical audience (SaaS technical concepts, implementation guidelines) is deeply advantageous
• Fast-learner, ability to strive in a fast-paced environment

Keuntungan