KCR Mixed LNS Manager

A.P. Moller - Maersk (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok

Bangkok, Thailand

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

Detail posisi

Customer Experience roles focus on providing services to customers after they're onboarded with Maersk, including activities like customer channel management, case management, customer onboarding, relationship management, and contract or dispute management.

Kewajiban

• Manage and drive the team for achieving the results assigned by the company.
• Coordination with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.
• Collaborate with broker/shippers/consignees/carriers/etc. for timely resolution of customer issues and queries.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Work with Commercial team to establish and strengthen customer relationships.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Take full responsibilities and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables as defined in SOPs / IOPs.
• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s) & Global Operation Index (GOI)
• Monitor and help improve the end customer KPIs resulting in customer delight.
• Performed process component needed for LnS (bookings, customs clearance, trucking, etc.
• Booking Management
• Broker Management
• Carrier Management
• Cargo Planning/ Receiving etc.
• Accurate and timely reporting requested.

Kualifikasi

• Bachelor’s Degree in related filed.
• Good command in English – Be able to communicate verbally and in writing spontaneously
• 4-5 years experiences with international freight forwarding market, experience in customs formality process and brokerage service of various transportation mode – Import/ Export/ Freezone, Ocean, Air, Domestic and cross border
• Excellent Stakeholder management-, interpersonal-, and communication-skills
• Energetic, Well-organized, and Self-Initiated
• Analytical and problem-solving skills
• Ability to work under pressure keep