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Customer Service Agent - Direct transport Special Cargos

A.P. Moller - Maersk (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok
Bangkok, Thailand 🇹🇭
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

Detail posisi

We are a leading logistics company that provides end-to-end solutions for our clients’ needs. We are looking for a customer service agent who can handle inquiries, complaints, and requests from our customers and carriers.

Kewajiban

• Customer’s business acumen and ability to know what factors drives the decision making.
• Onboard customers and build strong and collaborative relationship with both established and new customers.
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Lead Digital adoption discussions with customers.
• Cross-sell & upsell Logistics and Services products to customers.
• Performance reviews with customer.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.

Kualifikasi

• Talent with experience in logistics or e-commerce industry.
• Good in English proficiency.
• With Analytical and problem-solving skills.
• Good Process understanding & digital proficiency.
• Ability to work under pressure keeping quality.

Keuntungan

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month