Customer Service Agent
A.P. Moller - Maersk (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
Lowongan Pekerjaan di A.P. Moller - Maersk (Thailand)
A.P. Moller - Maersk (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
A.P. Moller - Maersk (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
A.P. Moller - Maersk (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
A.P. Moller - Maersk (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 3 minggu yang lalu
A.P. Moller - Maersk (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 1 bulan yang lalu
A.P. Moller - Maersk (Thailand)
Thailand | Bangkok
Jadilah pertama yang melamar
Terakhir diperbarui 1 bulan yang lalu
Maersk is a global leader in integrated logistics, seeking a Customer Service Agent to ensure smooth execution of the shipment lifecycle and enhance customer satisfaction.
• Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering.
• Cross-sell & upsell Logistics and Services products to customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• Performance reviews with customer.
• This role will be based in Empire Tower, Bangkok.
• At least 01 - 02 years' professional experience at similar Customer Service role(s) in forwarder / logistics industry.
• Language requirement: Native-level Thais, Business-level English.
• Excellent Stakeholder management-, interpersonal-, and communication-skills.
• Energetic, well-organized, and self-Initiated.
• Analytical and problem-solving skills.
• Good process understanding & digital proficiency.
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.