Telemarketing Executive (Vietnamese-English Speaking)
Detail posisi
Kewajiban
• Contact potential guests by telephone to offer a discounted holiday package, meeting outbound dial goals as set while meeting all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximise the number of preview presentations booked.
• Employ an empathetic, listening, problem-solving approach to overcoming objections and persuade the guests to book a package and attend the preview presentation.
• Support the customer’s decision to purchase the holiday package by sharing benefits and reinforcing the fun and rewarding aspects.
• Ensure all guests meet the qualifications and details of participation of each offer and ensure timely and accurate documentation of such.
• Effectively manage assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Team Leader.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.
Kualifikasi
• Achievement package booking quotas.
• Level of spoken English, and other targeted languages, as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self-motivation and focus on meeting targets.
• Ensuring that AVC operational standards are met in relationship to Team Values and Goals.
• Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.