Telemarketing Executive (Thai-English/Mandarin Speaking)
Detail posisi
Kewajiban
• Make outbound calls to prospective clients using provided leads.
• Qualify and generate leads for preview team.
• Communicate the benefits and features of AVC's Vacation Ownership Programs.
• Address questions and concerns effectively through phone calls, chats, and emails.
• Build positive relationships and maintain rapport with potential customers.
• Schedule appointments for Club Points Owners to attend update presentations.
• Create Minivac bookings and book day drive tours.
• Follow up to ensure satisfaction and gather feedback.
• Accurately record customer information and interactions in the CRM system.
• Track and report on call activity and sales performance metrics.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
Kualifikasi
• Communication Skills: Ability to clearly articulate product benefits and respond to customer inquiries effectively through phone, chat, and email.
• Persuasion and Negotiation: Skilled in convincing potential customers and handling objections to close sales or secure appointments.
• Active Listening: Ability to understand customer needs and tailor responses accordingly.
• Customer Service: Strong interpersonal skills to build and maintain positive relationships with customers.
• Sales Skills: Experience in sales techniques and strategies to drive conversions and achieve targets.
• Organizational Skills: Capability to manage multiple tasks, follow up on leads, and keep track of appointments and bookings.