Guest Service Representative (Thai-English/Mandarin speaker)

Anantara Vacation Club (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Anantara Vacation Club (AVC) is Asia's premier vacation ownership programme. Launched in 2010, AVC is a subsidiary of Minor International PCL, the owner of Minor Hotels (MH) with a portfolio of 530+ hotels. Through AVC’s flexible points-based programme, owners can explore 9 Club Resorts across Thailand, Indonesia, and New Zealand, with more in the pipeline, as well as 4,300+ resorts and hotels around the world through partnerships with other MH brands and affiliated timeshare exchanges. For more information, please visit www.minorinternational.com and www.anantaravacationclub.com, or follow Anantara Vacation Club’s blog or social media channels on Facebook, Instagram, LINE or WeChat.

Detail posisi

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Kewajiban

• Be the face of the company in the marketplace at your designated work locations.
• Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.

Kualifikasi

• Achievement of tour volume requirements.
• Level of spoken English, and other targeted languages as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self motivation and focus on meeting targets.
• Ability to work well in a 5 star environment, ensuring that AVC operational standards are met in relationship to Team Values and Goals.
• Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
• Demonstrating willingness to seek new knowledge.