Club Services Coordinator (Cantonese Speaking)
Detail posisi
Kewajiban
• Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
• Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
• Handle all customer concerns or complaints to a satisfactory resolution.
• Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments.
• Encourage use of Club Resorts to achieve a high occupancy and maximum use of space.
Kualifikasi
• Bachelor degree (desirable)
• Excellent English and Cantonese languages, both written and spoken forms. Other languages an advantage.
• Minimum of two (2) years relevant work experience.
• Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred.
• Excellent computer skills with a good understanding of reservation software systems.
• Strong customer service ethics. Ability to handle difficult situations and complaints from customers.
• Strong communication and written skills
• Well organised, high level of attention to detail, ability to communicate effectively with other departments.
• Team member with strong work ethics, flexible in approach and supportive of others (essential).