Customer Success
Detail posisi
Join Amity Accentix (formerly TrueVoice), a Subsidiary of Amity Solutions. Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology.
Kewajiban
• Support clients that their projects successfully went live by liaising with internal teams and third parties/vendors to identify live incidents, monitoring, and recommending the improvement plan to ensure that clients are in good hands.
• Customer success will provide second tier support for our corporate clients.
• Coordinate with Data Science team to ensure that the engine is up-to-date and meet acceptance criteria.
• Respond to customer queries in a timely and accurate way, liaise with team members to collect incident's information and coordinate with technical teams to solve the problems.
• Share feature requests and effective workarounds with team members, also inform clients about new features and functionalities.
• Produce monthly performance reports with improvement plan and conduct monthly meeting with clients.
Kualifikasi
• Bachelor Degree in any related fields.
• At least 1 year experience as application support, customer success, or customer facing roles.
• Strong client-facing skills with a clear, professional communication style.
• Native Thai speaker with proficiency in English.
• Solid organization skills including attention to detail and multi-tasking skills.
• Good adaptive to learn new computer software and become proficient at user-level (non-technical).
• Bonus skill: Experience using help desk software, remote support tools, voicebot or chatbot industries.