Field Technical Service (Maintenance Technician)
Detail posisi
Kewajiban
• To provide service at customer site for new product implementation and technical issue of current structure, the results in higher rate for the first time-right
• Troubleshoot issues.
• Determine proper solutions.
• Brainstorm with production team
• Finding action to solving issue
• Trial parameter to testing at customer’s machines
• Summary service reports.
• Present to customer and internal management team.
Kualifikasi
• BS in polymer materials, packaging development, engineering related fields or equivalent.
• Trade background in electro / mechanical operations and maintenance, particularly with plastics processing equipment or equipment used to process, form, fill and seal flexible packaging is desirable.
• Industry knowledge and training of polymer resins, films, coatings, adhesives and inks also desirable.
• Minimum 5 years’ experience in a similar role in the packaging industry.
• Solid understanding of flexible packaging converting processes (printing, laminating, film extrusion, forming and filling).
• Strong mechanical and electrical / electronic aptitudes.
• Excellent problem-solving skills.
• Experience in customer service or other related customer-focused activities, such as finished product quality testing, quality complaints, new product development etc.
• Strong people skills with proven ability to develop teamwork and achieve results.
• Strong written and oral communication skills.
• Knowledge of packaging validation procedures.