3PL & Rider Vendor Management Section Manager (Last Mile Business)

All Now Logistic Company Limited

All Now Logistic Company Limited (Sathon)

Bangkok, Thailand

All Now, the leader in integrated third party logistics services (3PL) in the Charoen Pokphand Group, with all sizes and types of transport vehicles, along with efficient, safe and standardized warehouse and transportation management systems, can support a variety of customer needs.

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Fungsi pekerjaan: Rantai Pasokan

Industri: Logistik dan Pergudangan Pengiriman barang dan Transportasi

Detail posisi

Manage 3PL /Sub-Contractor Partnership Management and Engagement.

Kewajiban

• Build and Manage sub-contractor partnership management & engagement to ensure the performance & KPI to meet the company standard & target, i.e. sub-contractor recruiting criteria standard, revenue portion, performance evaluation, rider equipment & facility, rider training and safety standard, etc.
• Define the governance around all sub-contractor partners’ relationship and lead recurring review, TOR, contract management (sign and renewal) with competitive rate card/negotiation session in order to drive performance improvement, cost optimization, sustainability and partnership growth strategy.
• Conduct and Provide guidance to Sub-Contractor as partnership management to build and maintain relationship to ensure the rider / driver supply availability, quality and reliability with the company standard.
• Develop and Lead sub-contractor strategy for medium & long terms and execute to enhance rider/driver acquisition strategy & execution both of Online & Off line channel to supply availability and quality at optimal cost.
• Drive in-depth P&L simulation and cost optimization analysis to do gap analysis, and solution providing with strategy to our sub-contractor partnership to meet the objectives and sustainability growth.
• Properly track all aspects of sub-contractor performance and drive efficient monthly performance to comply with the company standard ie; rider acquisition & turn over / churn rate / time attendance / term & payment / rider quality, etc.
• Monitor and Set performance review with each sub-contractor with reporting/dashboard/Repository to track and monitor all operational and financial KPIs relevant to optimize performance.
• Develop, Manage & Punishment consequences for poor performer of sub-contractor to improve the quality to align with the company policy.
• Accountable for rider/driver acquisition target and manage execution to grow fleet through online and offline channels.
• Accountable for competitive rider rate card offering and rider acquisition cost.
• Manage and monitor resource required(manpower/planning and recruitment.
• Lead rider/driver management to ensure effective utilization and optimize operating cost.
• Alignment with commercial and operation teams on the objective and direction relevant to customer requirements, vehicle, standards, safety, cost effectiveness, and professional image.
• Monitor service level, NPS and provide preventive/corrective to improve service quality.
• Lead team strategies (promotions, campaigns, etc.) long-term business plan (recruitment program/activities) and selection matrix for choosing the optimum recruitment channels, sources, and tools.
• Monitor and be on top of the industry trends and insight in the market that will have an impact to the approach and positioning.

Kualifikasi

• Bachelor's Degree in Management, Logistics Engineering, Supply Chain Management, or other related fields.
• Minimum 5 years’ experience in Logistics, supply