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Sr. Clinical Support Specialist

Align Technology
Align Technology (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Align Technology
We are dedicated to transforming lives by improving the journey to a healthy, beautiful smile. Discover your straight path to a bright future at Align Technology. As a part of our smart, diverse and fast-moving global team, you'll make an impact on the market leader that's moving an industry forward. Want to find out what's next for us—and for you? Follow us on LinkedIn for business updates and check out our current opportunities at www.aligntech.com/careers. 25 years ago, we pioneered the market for clear aligners. Since then, we have continuously innovated with new products and technologies that revolutionize treatments for doctors and their patients. Today, doctors and labs in over 100 markets use the Invisalign system, iTero intraoral scanners and exocad software to improve smiles for patients – from simple tooth alignment to complex corrections, kids to adults, orthodontics to multi-disciplinary restorative treatment.

Detail posisi

We are looking for an enthusiastic individual to join the SEA clinical team. The role is based in Thailand and is responsible for overseeing clinical activities within the Thailand market, providing in-house clinical guidance and support, as well as clinical customer support.

Kewajiban

• Support clinical team to achieve Monthly, Quarterly and Annual Clinical Plans and clinical target.
• Coordinate with Clinical Team in arranging training class in Training Centre, material and classroom preparation, ensure audio and other equipment are ready and functioning, etc.
• Coordinate with Clinical education. Keep track of clinical events and clinical activities. Monitors the process of overall events. Assist in speaker engagement.
• Assist in clinical budget management; conduct cost analysis and vendor sourcing and negotiation including regular PO/PR.
• Responsible for working with customers on basic clinical inquiries eg case assessment, recording taking, clincheck usage. Transferring cases that need expert advice to senior clinical team.
• Troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance.
• Responsible for Invisalign Clincheck Excellence (ICE) which include reviewing and modifying Clinchecks for customers.
• Conduct clinical training; introduction session and pre training course.
• Provide clinical training to new staff.
• Provide all appropriate reporting to Thailand Clinical Support Manager and South Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report.
• Work closely with co-colleagues to develop a high-performance team.
• Other projects assigned by the company.

Kualifikasi

• Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.
• With 4-6 years of working experience, of which 3 years of experience in a professional education.
• Good technical knowledge and experience in the dental are encouraged to apply.
• Proficient in English and in Thai.
• Effective communication and presentation skill.