Digital SalesTech Manager - IT
Kewajiban
- Serves as a liaison between the IT & Business Consumers and Customers. As part of the Product Team, brings deep understanding to the opportunities and issues facing your business function and advises on the best solutions.
- Translates business strategies, opportunities, threats and needs into IT product requirements, then plays a key role within the product team to specify, test and deploy those as IT solutions.
- Supports the Product Manager and Business Relationship Manager in the development of the strategy through incremental improvement of the product
- Analyzes, documents and tests program development, logic, process flows and specifications
- Documents training materials for the product area
- Delivers training to the end users, deployment and support teams
- Supports the analysis and resolution of solution issues as part of the third level sustain
- Designs business scenarios and use cases for the product mix, including product introduction, specification and the change management required to maximize its adoption/value
- Works with IT Product Managers to define the minimum viable product (MVP) that satisfies the business need
- Secures by early business feedback that the MVPs defined will really provide the desired value (MVP taste-testing)
- Identifies gaps in existing functionalities, options for improvement and opportunities for process automation
- Develops, motivates and directs staff belonging to various organizations (business and IT) to understand the business needs and find the best solution that will both align with the customer objectives and the IT strategy
- Responsible for identifying security & compliance requirements, including roles, associated with the business process and ensures they are considered in the solution design
- Partners with business and IT to elicit, analyze, translate, and document business requirements, pain points or opportunities into IT requirements
- Works with business partners to conduct paper based design, solutioning sessions, and MVP taste-testing all along the life cycle from business demand to value delivery
- Assesses near-term needs, using structured interview processes and consumer research methods to understand opportunities and help business establish priorities.
- Consults with product teams and proposes alternative solutions. Advises on options, risks, costs versus benefits, and impact on other business processes and product priorities
- Supports the BRM and Product Manager to facilitate both strategy and innovation planning with business stakeholders
Kualifikasi
- Bachelor's or Master's degree in information systems or related discipline, or equivalent
- 5+ years of relevant experience of IT background in a relevant functional area.
- Extensive project management experience
- Business experience in a Sales function is beneficial
- Experience with effective communication at different levels in the organization and in English
- Experience working in a global environment and with virtual teams