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Detail posisi

Reporting to the AEM Customer Excellence (CEx) Manager, the specialist will be a key enabler in driving the high performance of the in-field teams and brand team and to support organizational growth in Thailand. Overall responsibility focused on maximizing the sales team performance through improved use of mobility tools, analytics, and CRM systems to accelerate business opportunities.

Kewajiban

• To support CEx manager to partner with sales leadership on in field team (IFT) gap assessments.
• Involved in developing the SFE roadmap in alignment with the overall strategy and drive IFT excellence and competencies.
• To improve salesforce efficiency, analyze and generate valuable feedback on IFT performance.
• As a champion of Veeva CRM system, to collect data and perform analysis in order to generate valuable feedback on IFT performance and give professional advice to business leaders.
• Responsible as the Veeva CRM & Veeva Vault administrative role in the CRM platform.
• Lead and Implementation on Veeva CRM-related modules and solutions.
• Provide SFE & IFT fundamental reports and analysis for IFT and managers.
• Support the Commercial team in developing a database related to sales force effectiveness to improve the efficiency of the in-field team as requested.
• To work with sales & marketing team to survey customer profile and multichannel call plan.
• Support and provide guidance to IFTs to deliver valuable customer interactions and engagement which transform their behaviors.
• Provide training on the CRM and other system which enhance competencies of IFT.
• Complete regular and ad hoc analysis and reporting for SFE.
• Support CEx manager in Challenger sales to the team.
• Other tasks/projects will be assigned from time to time.

Kualifikasi

• Strong analytical skills and experience with CRM systems, particularly Veeva.
• Ability to work effectively with cross-functional teams.
• Excellent communication and training skills.
• Experience in sales force effectiveness and performance analysis.
• Ability to thrive in an environment of rapid change.