Customer Service Executive
Detail posisi
The Customer Service Executive supports phone staff by assisting with escalated customer inquiries related to organizational products or services, requiring in-depth knowledge of multiple products/services.
Kewajiban
• Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
• Provides information when responding to complex customer inquiries regarding customer accounts and billing.
• Typically requires in-depth knowledge of multiple products/services.
• The support provided is not related to assistance with computer technology.
• As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
• Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
• Handles customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
Kualifikasi
• Associates Degree (± 13 years)
• Minimum 2 years
• At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience