10 IT Support Specialist Jobs in Rayong

IT Support

Beko Thai Co., Ltd. (Rayong)

Rayong

Rayong, Thailand

About Company: Beko Thai Co. Ltd. is the latest subsidiary of Arçelik Group, which was founded in 1955, operates in consumer durables and consumer electronics sectors under the scope of Koç Holding, which is the only Conglomerate from Turkey listing in Fortune 500, with its production, marketing and after-sales services. Arçelik Group has 30,000 employees worldwide and 18 production facilities throughout the world; in Turkey, Romania, Russia, China, South Africa, Thailand and Pakistani. The Company has recently broke ground on its Thailand Refrigerator company, which is planned to go into operation by the end of 2015. Arçelik Group provides products and services in 130 countries with sales and marketing offices located in 25 countries and under 11 different brands (Arçelik, Beko, Grundig, Blomberg, ElektraBregenz, Arctic, Leisure, Flavel, Defy, Altus and Dawlance ).

About this position

The IT Support position in Rayong involves providing effective IT assistance to users, managing IT infrastructure, and ensuring the stability of IT systems.

Responsibilities

• Monitoring, managing, and resolving incidents and service requests through the IT Service Management System, ensuring timely responses and resolutions.
• Provide prompt, effective IT support to both local and expatriate users, ensuring continuous operations across factory and warehouse locations through remote and on-site assistance.
• Oversee the installation, configuration, and routine maintenance of critical IT infrastructure, including computers, operating systems, email, printers, scanners, telephones, and all essential applications.
• Ensure the ongoing stability of IT systems, including telephone systems, internet, call center systems, servers, networks, and the data center server room, through continuous monitoring and proactive troubleshooting.
• Manage and maintain accurate records of IT hardware and software inventories, ensuring optimal performance and compliance.
• Oversee the maintenance and operational integrity of security systems, including CCTV, access control, and call center systems.
• Collaborate closely with the HQ IT team to resolve complex technical issues, streamline processes, and support business objectives.
• Liaise with external suppliers and vendors to ensure the successful completion of IT projects on time and within budget.
• Generate and deliver detailed daily, weekly, and monthly reports on incident trends and service requests to identify recurring issues and improve IT processes.
• Perform other IT-related duties and initiatives as assigned by the IT Supervisor or IT Manager.

Requirements

• 3-5 years of experience in IT Help Desk or IT Support roles.
• Prior experience in the manufacturing sector is a strong advantage.
• Proficient in installing, troubleshooting, and supporting Windows OS and Microsoft Office 365 environments.
• Experience in using remote support tools to assist end users and manage systems.
• Fundamental knowledge of TCP/IP, LAN/WAN Cisco networks, switches, CCTV and Windows servers.
• Strong interpersonal skills with a service-oriented mindset and good problem-solving and analytical abilities.
• Proficiency in English communication.
• Ability to work effectively under pressure and meet tight deadlines.

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10 jobs as IT Support Specialist in Thailand (Rayong)

List of jobs found:

IT Support

About this position

Responsibilities

Requirements

Employers actively recruiting

Popular searches