7 Customer Care Agent Jobs in Rayong

Customer Quality and Bench Test Assistant Manager

Hitachi Astemo

Hitachi Astemo (Rayong)

Rayong, Thailand

The production of parts and equipment of machinery used in vehicles such as Power Steering Automotive Part, Turnover steering and Shock Absorber motorcycles is expanding production capacity. The company has been promoted to invest in BOI, has obtained ISO 14001 Environmental Management System certification, ISO/IATF 16949 Quality Management System, wants to recruit knowledgeable and talented employees to participate in the event.

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Job function: Customer Service

Industries: Industrial Machinery and Equipment Manufacturing and Production

About this position

The Customer Quality and Bench Test Assistant Manager is responsible for overseeing the commissioning of test products, ensuring compliance with quality standards, and managing customer quality reports while leading a team to implement improvement measures.

Responsibilities

• Ensure the commissioning of new test products/equipment and the replacement of old ones.
• Define technical testing strategy in terms of hardware and software including update and global support for test equipment.
• Ensure preventive and curative maintenance for all test equipment.
• Ensure the compliance of tools with the Process Testing.
• Ensure the compliance of test bench development with customer requirements and the internal strategy.
• Ensure the relation with benches and tools suppliers (acquisition, training, maintenance, and support topics).
• Lead for the whole organization the definition and management of test benches standards, new test procedure and measurements technics.
• Support R&D team (Global team) to develop specific test set up or test bench.
• Identify leverages to optimize maintenance cost, quality and suppliers and implements them.
• Conducting research on new technology that could improve efficiency in an organization’s operations.
• Monitor KPIs, customer quality reports and oversee the development and implementation of improvement measures as directed by management.
• Monitor and report quality issues and take necessary action.
• Identification and analysis of quality issues, parts returns and quality risks and formulation of necessary.
• Responding appropriately to customer complaints, assurances and investigation and monitoring the implementation of follow-up measures to maintain customer satisfaction and identify way to improve customer experience.
• Provide direct guidance and direct to bring processes in line with company’s quality policy and industry management system certification, like ISO standards/IATF etc. ensure that product quality meets customer requirements.
• Responsible for the day-to-day management of the team.
• Execute and report lessons learned, and quality issues.
• Tracking project progress to stay on top of project information.
• Ensure product meet’s customer’s quality standards.
• Provide guidance and support to the team.
• Creating reports on process improvements to share with management and other departments.
• Report project phase and quality gate assessments during the project launch period for equipment, production, and product certification.
• Participate and support the team in the effective negotiation of specification gaps with customers under the leadership of an experienced Sr.
• Other tasks assigned by the superior.

Requirements

• Bachelor/master’s degree in engineering or equivalent at least 10 years of experience in a similar area, preferably in automotive.
• Mechanical & mechatronic knowledge.
• Background experience in brakes / products knowledge.
• System overview & software development knowledge.
• Functional safety knowledge.
• Project Management ability.
• Tests / benches expertise.
• CAD and PLM tools.
• Fluent English level.
• Expert and lead others in area of.
• Reliability test.
• Failure analysis.
• Physical and chemical analysis.
• Data analytics software.
• Root cause analysis such as 6Sigma, DMAIC, DFSS.

Benefits

Huneety A.I Salary Estimate

20,000 - 35,000 THB per month

7 jobs as Customer Care Agent in Thailand (Rayong)

List of jobs found:

Customer Quality and Bench Test Assistant Manager

ช่างเชื่อม (สัญญาจ้าง 11 เดือน)

Environmental Asst.Foreman

Customer Service Officer – Rayong

Boardman

Boardman

Boardman

Customer Quality and Bench Test Assistant Manager

About this position

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