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Information Technology Manager
About this position
Responsibilities
• Actively participate in establishing a state-of-the-art workplace environment and offer future-oriented collaboration, considering digital work, user comfort, mobility, and security.
• Identify technologies, hardware and software products, methods, and techniques and evaluate their relevance and potential value for internal digital work in the company.
• Keep up with best practices and the latest market developments in your field.
• Coordinate the design, piloting, and introduction of new technologies and collaborations in the modern workplace environment.
• Independently administer the client management infrastructure and ensure ongoing client operation.
• Responsible for efficiently implementing the Modern Workspace Portfolio services in the managed services field.
• Proactively drive forward the development and growth of the modern Workplace Practice and collaborate further to expand the existing service portfolio in a targeted approach.
• Define and deliver workplace services that create value for our business users.
• Establish relationships and closely cooperate with all departments (e.g., HR, Finance, Sales, Controlling, etc.).
• Possesses advanced troubleshooting and configuration skills with experience in developing and deploying solutions to new problems.
Requirements
• Bachelor’s Degree in Computer Science or a related field or equivalent experience.
• Information Technology Infrastructure Library (ITIL) training and certification are a plus.
• Technical certifications in the following areas are a plus: Microsoft O365, Navision, Exchange, SharePoint, Power Automate, PowerApps, D365 CE, D365 ERP, etc.
• Minimum of 6-8 years of experience in the information technology field, with experience as a level two client/modern workspace engineer within a client service support environment.
• Experience with acquiring, commissioning, managing, and decommissioning various client hardware and software technologies.
• Experience with Microsoft Office 365 tool sets.
• Experience using ticketing systems within ITSM/ITIL framework - knowledge, incident, change, service request, asset management, etc.
• Experience in a global multi-site manufacturing company is a plus.
• Experience with low or no-code application building or Robotic Process Automation (RPA) with tools like Power Automate is a plus.
• Troubleshooting and configuration of associate issues in an MS O365 environment.
