47 jobs as Support Specialist in Thailand

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Customer Experience Expert

Tetra Pak (Thailand)

Thailand | Bangkok

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Last updated 26 minutes ago

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Customer Service Engineer – Monitoring

Vertiv (Thailand) Co., Ltd.

Thailand | Bangkok

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Last updated 26 minutes ago

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Customer Success Management Senior Specialist

THAI-Amadeus Southeast Asia Co. Ltd.

Thailand | Bangkok

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Last updated 2 days ago

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Customer Implementation Specialist

DHL Global Forwarding (Thailand) Limited

Thailand | Bangkok

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Last updated 2 days ago

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Customer Experience Expert

Tetra Pak (Thailand)

Thailand | Bangkok

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Last updated 2 days ago

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Technical Specialist in Suspension and Chasis

RMA Group

Thailand | Chonburi

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Last updated 3 days ago

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Channel Development Specialist (Digital & Self Service)

Bangkok Bank

Thailand | Bangkok

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Last updated 3 days ago

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QA Engineer – Customer Claim (1 Year Contract)

DENSO International Asia Co., Ltd.

Thailand | Chonburi

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Last updated 4 days ago

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Guest Experience Expert - Sheraton Club

Sheraton Hotels & Resorts (Thailand)

Thailand | Bangkok

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Last updated 1 week ago

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Guest Experience Expert - Porter

Sheraton Hotels & Resorts (Thailand)

Thailand | Bangkok

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Last updated 1 week ago

Customer Experience Expert

Tetra Pak (Thailand)

Tetra Pak (Thailand) (Bangkok)

Bangkok, Thailand

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

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Job function: Customer Service

Industries: Food, Beverage & Feed processing Packaging Industrial Machinery and Equipment Manufacturing and Production

About this position

The Customer Experience Expert will be responsible for delivering outstanding customer experience with sound business knowledge securing customer growth in an integrated experience in the Customer Innovation Center (CIC). This role specifically focuses on hosting, facilitating and planning customers visits whilst managing a team of Visit executives and coordinators. The person is in charge of the CIC Bangkok facility.

Responsibilities

As a Customer Experience Expert, you will:
• Drive excellent and efficient CIC operations and ensure every touch point along the customer journey can create impressive experience and also addresses pain point/business challenge for the customers.
• Facilitate customers meetings in CIC, coordinating with internal and external stakeholders to create the visit plan and execute accordingly.
• Engage 3rd parties to build an ecosystem to enhance CIC visit experience.
• Manage daily operations on site, planning software, evaluate visit requests and liaising with planners for flexible schedule changes.
• Develop business acumen and present relevant topics during the customers’ meetings.
• Identify and summarize action items for each visit and develop reports on relevant business & performance KPI’s.
• Deliver on performance indicators: your success will be measured by Hit Rate / CIC performance / Customer Satisfaction.

Requirements

We believe you have:
• Bachelor's degree in Marketing/Communication, Business Administration, or a related field.
• Minimum 5 years of experience. Customer facing skill is considered a plus.
• Professionalism and excellent communication/presentation skills.
• Attention to details with the ability to think outside the box to propose solutions/suggest improvements.
• A collaborative mindset, being able to adapt to changes to achieve a common goal.
• CRM experience is considered a plus.
• Fluency in written and spoken English and Thai. A 3rd language is considered a plus.

Benefits

Huneety A.I Salary Estimate

35,000 - 65,000 THB per month

47 jobs as Support Specialist in Thailand

List of jobs found:

Customer Experience Expert

About this position

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