Customer Service Manager (Industrial machinery)
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This placement is for a well-known international company with a manufacturing base in Thailand, located in the East of Bangkok and builds on an existing customer base of machinery buyers in Thailand and Southeast Asia.
• Customer relations: develop the relationship with all existing customers. Become a central points for enquiries and questions.
• Commercial business strategy: develop tactics and strategies to generate year-on-year growth
• Commercial execution: ensure efficient and quality preparation of customer proposals and proactive follow up.
• Use the company's systems to record the customer installed base and build a solid CRM.
• Build the necessary resources to support the growth plans and ensure customer satisfaction with timely responses in normal circumstances and in case of emergency/breakdown.
• Provide timely and professional documentation/reporting of activities and results against the agreed schedule of objectives.
• Implement reporting system, KPIs and drive the continuous improvement of the Aftersales activities.
• Represent the company as an ambassador and to be always held in the highest regard in terms of professionalism and integrity.
• To support your team and where appropriate support them in winning and closing business opportunities/ resolving service issues that arise.
• Proven experience as a Customer Service Manager in a similar industrial machinery environment.
• In-depth knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Good understanding of customer service software, databases and tools.
• Ability to work in a fast-paced environment and manage multiple tasks concurrently.