67 jobs in Indonesia in Telecommunications industry

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Department Head, Customer Operations Support (Solo), SeaBank

Sea (Indonesia)

Indonesia | Central Java

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Last updated 1 day ago

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Anti-Money Laundering (Customer Due Diligence) - SeaMoney

Sea (Indonesia)

Indonesia | DKI Jakarta

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Learning and Development Senior Associate

Sea (Indonesia)

Indonesia | DKI Jakarta

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Product Management (Games) - Sea Labs

Sea (Indonesia)

Indonesia | DKI Jakarta

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Business Development & Partnership - Insurance

Sea (Indonesia)

Indonesia | DKI Jakarta

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Back End Engineer (Credit) - Sea Labs

Sea (Indonesia)

Indonesia | DKI Jakarta

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IT Operations Specialist - Credit Business

Sea (Indonesia)

Indonesia | DKI Jakarta

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Head of Business Intelligence - Credit

Sea (Indonesia)

Indonesia | DKI Jakarta

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Sales Operation

Sea (Indonesia)

Indonesia | DKI Jakarta

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Actuary Valuation - Insurance

Sea (Indonesia)

Indonesia | DKI Jakarta

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Department Head, Customer Operations Support (Solo), SeaBank

Sea (Indonesia)

Sea (Indonesia) (Surakarta, Central Java, Indonesia)

Central Java, Indonesia

Sea Limited is a leading global consumer internet company founded in Singapore. Our mission is to better the lives of consumers and small businesses

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Job function: Customer Service

Industries: Telecommunications Information Technology

About this position

The Department Head, Customer Operations Support at SeaBank is responsible for maximizing productivity within the customer operations support department through effective resource planning, project management, and performance evaluation.

Responsibilities

• Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) within the customer operations support department.
• Developing detailed project plans to guide team of customer operations support and revising based on changing needs and requirements.
• Identifying and assigning project tasks based on the skill sets, experience and strengths of team members.
• Evaluating SOPs accordingly and monitoring the overall performance with key metrics (accuracy, call-waiting time etc.) of customer operations support department.
• Maintaining knowledge management system and facilitates knowledge sharing across projects.
• Responsible for identifying and leveraging cost-effective resources for project delivery within customer operations support department.
• Prepare weekly/monthly/yearly reports for different departments or upper management.

Requirements

• Bachelor's Degree.
• Minimum of 5 years or relevant experience as Project Management Office (PMO) or Data Analyst or Business Process Improvement at the call center industry or banking/financial technology.
• Excellent organizational and leadership skills with knowledge of performance evaluation & customer service metrics.
• Excellent communication skills both in Bahasa Indonesia and English.
• Working knowledge of project management software tools such as Microsoft Excel, Google Sheet and other relevant applications.
• Based in Solo, Surakarta.