Business Operation Executive, Operations Monitoring Agent
Traveloka
Indonesia | DKI Jakarta
Be among first to apply
Last updated 1 week ago
3 jobs
as Sales Operations Executive
in Indonesia 
Loading options...
List of jobs found:
-
-
Sales Operations Intern
Siemens Healthineers (Indonesia)
Indonesia | DKI Jakarta
Be among first to apply
Last updated 1 month ago
-
Events Coordinator
Sheraton Hotels & Resorts
Indonesia | Banten
Be among first to apply
Last updated 1 month ago
Business Operation Executive, Operations Monitoring Agent
Traveloka (Jakarta Metropolitan Area)
DKI Jakarta,
Indonesia
e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.
With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.
About this position
Responsibilities
• Perform routine monitoring on product tool/system health/communication channel to ensure all products are running as expected within the identified health monitoring categories & escalate to related teams for any issues in a timely manner as per SOP.
• Monitoring Product tools and system health, internal communication channel, including analyze cases/inquiry from All country
• Utilize accumulated experience & knowledge on cases handled in providing accurate first analysis, trend & improvement recommendation to stakeholders (ie. product team, commercial team & other team), this is also including if there is an issue or anomaly for All product, you will analyze the issue and report to stakeholders if needed, give improvement recommendation and give customer the first solutions until there is got the update from other stakeholders.
• Coordinating with respective BPO for any issues escalated via various channel & provide timely update/solution for each issues
• Perform configuration changes via product tool to support daily operational activities as per SOP
• Provide ad-hoc support for any product workstream related inquiries.
Requirements
• Bachelor's degree in any discipline
• 2+ years experience in Customer Care Operations, Complaint Management, Vendor Management, or BPO
• Strong relationship management skills with internal/external stakeholders
• Available to work in shift including weekends/holidays
• Able to meet tight deadlines
• Professional conduct in appearance, communication, and ethics
• Able to work in multiskilled
• Basic knowledge in Service or Complaint Recovery
• Proficient in Bahasa Indonesia, English, and Microsoft/Google applications
• Knowledge of customer satisfaction, complaint management, quality assurance, and CRM systems (Salesforce, Zendesk)
• Familiar with the travel industry (Flight, Hotel)
• Customer-focused, results-oriented, and a team player
• Strong writing, communication, negotiation, and problem-solving skills
• Analytical, proactive, and responsive with good relationship-building abilities
Employers actively recruiting
Traveloka
1 openings
1 openings
Sheraton Hotels & Resorts
1 openings
1 openings
Siemens Healthineers (Indonesia)
1 openings
1 openings