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Quality Assurance Operation

Cermati.com (Jakarta, Jakarta, Indonesia)
DKI Jakarta, Indonesia 🇮🇩
We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.

About this position

The Quality Assurance Operation position involves evaluating team operations to ensure quality standards are met and providing feedback for improvement.

Responsibilities

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

Requirements

• Experienced in Call Center (Call Center/ Collection/ QA) for 1 year
• Understand Microsoft Excel / Microsoft Office
• Excellent Communication Skill
• Minimum Diploma 3
• Detail oriented