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Customer Service Executive
About this position
Responsibilities
• Work closely with internal department and provide service support to customers and stockist
• Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set
• To ensure the following are done (local sales)
• Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).
• No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner
• Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liaising with customers / stockists and our Product Planner
• Reduce repetition of FG request to production for the same product & liaising with Product Planner
• Knowledge of any discontinuation of FG due to end of project, info to be passed on to related department for further actions
• Monitoring of all deliveries to customers on time by liaising with Logistics & Production
• Monitoring of any complaint login and follow ups
Requirements
• At least more than 2 years of related Customer Service or in Marketing
• SPM & above
• Computer literate and interpersonal communication
Employers actively recruiting
9 openings
3 openings